Support/FAQ
Thank you for your interest in the work we do.
If you have questions about navigating our website, or if you need help logging into your account, please let us know by email: [email protected]
For help placing an order, information about an existing order, or wine recommendations and other product questions, please contact us:
Moore Brothers New Jersey:
Email: [email protected]
Phone: 888-686-6673
Moore Brothers Delaware:
Email: [email protected]
Phone: 877-316-6673
Moore Brothers New York/Direct Shipping:
Email: [email protected]
Phone: 844-305-5023
SHIPPING/DELIVERY
Our New Jersey store delivers via UPS to New Jersey and Washington, D.C. addresses. Please click here for more detailed shipping and delivery information.
For information about scheduled local van delivery to Pennsauken, Collingswood, Haddonfield, and other nearby townships, please click here.
For information about shipping to addresses in Pennsylvania, Florida, New York, as well as 32 other states from our New York/Direct Shipping store, please click here.
As Delaware law currently stands, delivery of alcoholic beverages is prohibited to Delaware addresses. However, we can prepare your order for pickup at our store. Please let us know when you'll be coming to the store and we’ll have your order prepped and ready to go.
For information about shipping to addresses in Pennsylvania, Florida, New York, as well as 32 other states from our New York/Direct Shipping store, please click here.
Our New York/Direct Shipping store delivers to addresses in New York, Pennsylvania, Connecticut, Florida, Washington, D.C., and most other states. Orders to most NYC addresses are delivered by local courier services. Please click here for more detailed shipping and delivery information.
FREQUENTLY ASKED QUESTIONS
How long will it take for my order to be ready?
Orders placed for in-store pickup are typically ready to be picked up the same day we receive the order. If you need your wine prepped ASAP, please send us an email at [email protected], and we'll make every effort to accommodate your schedule.
Orders placed by 12PM Monday-Friday for delivery via UPS will ship the same day, and can be expected to arrive the next day. Orders placed after 12PM will be tendered to UPS the next business day. We will be in touch with detailed tracking information and an estimated delivery date as soon as possible after processing your order. Please don't hesitate to send us an email at [email protected] if you have any questions regarding your delivery.
Customers who place orders for local van delivery will be emailed with a link to schedule their delivery once their order is processed and packed.
How long will it take for my order to be ready?
Orders placed for in-store pickup are typically ready to be picked up the same day we receive the order. If you need your wine prepped ASAP, please send us an email at [email protected], and we'll make every effort to accommodate your schedule.
How long will it take for my order to be ready?
Orders placed for in-store pickup are typically ready to be picked up the same day we receive the order. If you need your wine prepped ASAP, please send us an email at [email protected], and we'll make every effort to accommodate your schedule.
Customers who place orders for courier delivery may request a delivery date and time by emailing [email protected]. We will be happy to accommodate your schedule as best we can.
Orders placed by 1PM Monday-Friday for delivery via UPS to New York and DC addresses will be shipped the same day. Orders placed after 1PM will be tendered to UPS the next business day. We will be in touch with detailed tracking information and an estimated delivery date as soon as possible after processing your order. Please don't hesitate to send us an email at [email protected] if you have any questions regarding your delivery.
Orders for delivery to all other states are delivered by UPS or Fedex, via our shipping partner, WeShipExpress. WeShipExpress picks up packages from Moore Brothers on Mondays, which are then tendered to UPS or Fedex on Tuesday. Customers in Connecticut and eastern PA can expect delivery on Wednesday. Customers in western PA, GA, IN, MD, ME, NC, NH, SC, TN, VA, and WV can expect delivery on Thursday. Customers in AZ, CO, IA, KS, LA, MN, MO, NM, and WI can expect delivery on Friday. Deliveries to all other states will occur the following Monday. We will be in touch with detailed tracking information and an estimated delivery date as soon as possible after processing your order. Please don't hesitate to send us an email at [email protected] if you have any questions regarding your delivery.
Can you suggest some wines to pair with the menu for my upcoming dinner party?
Yes! We love these kinds of requests. Please send us an email (address above) with your menu, number of guests, and budget, and we will be happy to suggest excellent wines to serve with your dinner.
I'm hosting a large event (wedding, shower, Bar/Bat Mitzvah, graduation party, etc.), HELP!
We love these kinds of requests, too! With well over twenty-five years of experience providing wine for hundreds of large gatherings, we can help you select perfect wines for your event, and offer advice regarding necessary quantities to ensure you won't have any thirsty partygoers. Please send us an email (address above) with your expected number of guests, event duration, menu, and budget, and we will be happy to help.
Do you offer discounts to nonprofit organizations towards the purchase of wine for fundraising events?
Yes! We're happy to offer a 20% discount towards the purchase of wine to be served at a nonprofit fundraiser. Please send us an email (address above) with a copy of the organization's 501(c)(3) IRS letter (form SS-4), as well as the expected number of guests, duration, menu, and budget for the event.
What is “My Wine Journal”
“My Wine Journal” is a part of your online Moore Brothers account where you can rate and record your impressions of the wines you've purchased, which makes it easy to remember (and reorder) your favorites. Your ratings and impressions are kept private, so only you can see what you've recorded.
There’s a wine that's out of stock in the store where I usually shop, but I see it available in a different store. Can I get it in my store?
As state laws currently stand, we are unable to transfer inventory from one store to another. But please get in touch with your store (addresses above), as the wine may simply be temporarily out of stock and more may be available from our main warehouse.
I usually shop in the New Jersey store, but live in Pennsylvania. Can you deliver wine to me?
Yes! All orders for delivery to PA addresses must be placed from our New York/Direct Shipping store. For more information about how to do that, please click here.
I usually shop in the Delaware store, but live in Pennsylvania. Can you deliver wine to me?
Yes! But you must place your shipping order from our New York/Direct Shipping store. For more information about how to do that, please click here.
It's hot out. Can you hold my order for shipping in cooler weather?
Yes! We're happy to hold your order until we have more favorable temperatures for shipping. Simply choose “Weather Shipping Hold” as your shipping method when checking out, and we'll keep your wine at the store until the weather cools. Once we have more favorable shipping temperatures, we will contact you to confirm that you will be available to receive your wine. Please note that shipping charges will not be added to your initial order. Instead, they will be assessed once we have a mutually agreed-upon shipping date. Payment of any shipping charges must be received before we tender your shipment to our shipping carrier.
Can I consolidate multiple orders into one shipment?
Yes! We're happy to combine multiple orders from a period of up to 30 days into one shipment, weather permitting (this window is extended for up to 90 days during the summer months). Simply choose “Consolidate for Shipment” as your shipping method when checking out, and we will combine your orders into one shipment, to lower your total shipping cost per bottle (for example, shipping two bottles to a New York address is $18, whereas shipping twelve bottles is $25). Please note that shipping charges will not be added to your initial order. Instead, they will be assessed once we have a mutually agreed-upon shipping date. Payment of any shipping charges must be received before we tender your shipment to our shipping carrier.
It's hot out. Can you hold my order for shipping in cooler weather?
Yes! We're happy to hold your order until we have more favorable temperatures for shipping. Simply choose “Weather Shipping Hold” as your shipping method when checking out, and we'll keep your wine at the store until the weather cools. Once we have more favorable shipping temperatures, we will contact you to confirm that you will be available to receive your wine. Please note that shipping charges will not be added to your initial order. Instead, they will be assessed once we have a mutually agreed-upon shipping date. Payment of any shipping charges must be received before we tender your shipment to our shipping carrier.
What is your return policy?
Your satisfaction with Moore Brothers Wine Company is extremely important, and we will make every effort to make sure you're happy with the wines you purchase from us. To initiate a refund request, please call or email the store:
Once your refund request is received we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two days. We will send all confirming information to you regarding the date the refund was issued, as well as copies of receipts whether by mail or email, whichever is most convenient to you.